Educational Offerings
GENERAL
- How do I request Continuing Education Credits?
Contact Linda Belmont at 1-215-293-5818 or Linda.Belmont@diahome.org.
- How do I access the eLearning module(s) I purchased?
Click here for instructions on how to access your eLearning module(s).
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Go to My DIA, login with your DIA User ID and password, then click on Continue My eLearning Courses to access the eLearning system.
- How can I get a receipt?
After you complete an online transaction, you can print the receipt page, or contact Customer Service at 1-215-442-6100 for assistance.
- How can I obtain my PIN and Password?
Click on Login Reminder. You will be asked to provide your first and last name and email address. If the information you provide matches our database, we will email your User ID and password to you. If you do not have an email address on file, please contact Customer Service at 1-215-442-6100.
- What do I do if I cannot register online for a training course?
Contact our Customer Service Department at 1-215-442-6100 for additional information.
- How can I exhibit at a meeting?
You can find exhibitor information by clicking Exhibitor’s Corner to see a list of meetings with exhibiting opportunities, or contact our Exhibits Department at exhibits@diahome.org.
- How can I find out about upcoming events?
You can find upcoming events by clicking on Find an Educational Offering.
- How do I find the details for a specific meeting?
You can find details for a specific meeting by clicking on Find an Educational Offering. You will be asked to select criteria for the meeting. When the search results are displayed, click on the title of the offering in which you are interested. This will take you to the meeting details page.
- How do I confirm I am registered to attend a training course?
To confirm you are registered for a training course, please contact our Customer Service Department at 1-215-442-6100.
- Can I fax my registration form?
Yes, we accept registrations by fax. For training courses in North America, please fax the form to 1-215-442-6199. For training courses in Europe, please fax the form to +41-61-225-51-52.
- As a member of the press, how can I register for a meeting?
As a member of the press, you can register for a meeting by clicking on Press Inquiries or by contacting Joe Krasowski at Joe.Krasowski@diahome.org.
- I am having trouble registering on the website. Whom should I contact?
Please contact ourCustomer Service Department at 1-215-442-6100.
- What is the difference between a group site and individual webinar registration?
Group site registration is a license for one internet and audio log-in, allowing multiple viewers at one physical location. An individual registration fee is for one log-in allowing one viewer.
- How do I submit a meeting or training idea?
You can submit a meeting or training idea by sending an email to Debra Michaels, Manager, North American Operations & Programs, at Debra.Michaels@diahome.org.
- How do I update my profile information?
You can update your profile information by clicking on Update Profile. You can also contact our Customer Service Department at 1-215-442-6100 for assistance.
- How do I complete the disclosure form?
For assistance in completing the disclosure form, please contact our Continuing Education Department at 1-215-442-6128.
- What are the technical requirements to participate in a webinar?
Computer
PC or Macintosh Compatible
Macromedia Flash Player Version 6* or higher
Sound Card and Speakers (or Headset)
Screen Resolution 1024x768
Internet Connection Speed
28.8k (56k or faster recommended)
* If you need to install Macromedia Flash Player on your system, please download it from the Macromedia website. You will need the necessary permissions on your machine to download and install this software. If necessary, please contact your local technical support for assistance.
- Does DIA offer in-company training?
DIA does offer in-company training so that you can deliver the industry’s best training courses, taught by expert faculty actively practicing in their disciplines, to your employees or co-workers, at your company location, saving your company the time and expense of travel. Please contact Jessica.Kusma@diahome.org for more information.
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The EudraVigilance training programme is also open to Contract Research Organisations (CROs), Consultants and other organisations with an interest in the EudraVigilance project.
However, it should be noted that the persons attending the training will only be given access the EudraVigilance training environment for a period of two months.
After this period the EudraVigilance system will only be available for these organisations if they act on behalf of a Marketing Authorisation Holder (MAH) or a Sponsor of a Clinical Trial and that this is notified to the European Medicines Agency in writing and through the EudraVigilance registration process.
- What is included in the registration fee?
The registration fee includes training course material, IT equipment and refreshments.
- How do I get to the European Medicines Agency?
The European Medicines Agency is located at
7 Westferry Circus,
Canary Wharf
London E14 4HB
Tel: (44-20) 74 18 84 00 Fax: (44-20) 74 18 84 16
Web: http://www.ema.europa.eu/htms/aboutus/findus.htm
The closest airport is London City Airport. Take a taxi to Westferry Circus or alternatively catch the Docklands Light Railway which goes to Canary Wharf or Westferry station.
For further information on public transport, you can use the following journey planner:
http://journeyplanner.tfl.gov.uk/user/XSLT_TRIP_REQUEST2?language=en
- When does the course start and end?
The course starts at 9.00 hrs. on the first day.
For courses at the European Medicines Agency, please calculate a 20-30 minute time period to pass the special security procedures to enter the building.
The course ends at 16.00 hrs on the third day, after a Question & Answer session.
- What happens if I do not pass the Competency Assessment?
The assessment consists of three sections. You have three attempts to pass each section of the assessment.
Click here for further information.
- How do I register for a training course?
All scheduled courses are published on the European Medicines Agency and DIA website. The courses in London take place at the Agency. The local courses take place at the address indicated on the programme.
You can register online or by sending us the registration form via fax or email.
If you register by fax/email, you receive a confirmation together with an invoice within a week. The invoice has to be settled before the beginning of the course by credit card, bank transfer or cheque.
If you register online, you are asked for a credit card number for immediate payment. You receive your confirmation and invoice approximately two weeks before the start of the course.
Please click here to register.
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GET INVOLVED
- If I submit an abstract, will I automatically be a speaker at a DIA program?
DIA receives hundred of abstracts each year, and while most are quality ideas, we cannot accommodate every topic and speaker. We select those abstracts that meet DIA’s need to provide relevant, timely, quality educational programs for our members. However, we do keep potential speaker names and abstracts on file and we may call you in the future.
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Exhibits & Advertising
EXHIBITORS' CORNER
- When is payment due for booth space?
Payment in full is due with your application.
- What sort of giveaways are acceptable?
We request that giveaway items be sensible and modest so as not to embarrass any sector of the membership.
- Can I bring in food to give away at my booth?
Food giveaways must be purchased through the convention center or hotel. Only wrapped candy may be brought into the venue.
- How do I contact the attendees?
For most exhibits, we offer a promotional bulk mailing.
- What is the deadline to reserve booth space?
There is no deadline to reserve booth space; however, many of our exhibits do sell out early, and as booth selection is on a first-come, first-served basis according to when your paid application is received, it is advisable to send your application in early.
- Where do I send a check?
Drug Information Association
800 Enterprise Road, Ste 200
Horsham, PA 19044-3595
USA
- Can I purchase additional exhibit hall-only badges?
We currently do not offer additional exhibit hall-only badges for purchase. Any additional staff would have to register as attendees for the conference and pay the appropriate registration fees.
- When can the booth be dismantled?
Absolutely no early dismantling/tear-down of booths will be permitted before the specified adjournment time. If you must leave early, the decorator will tear down your booth after the exhibition closes.
- How many badges are included in exhibit fee?
This varies for each exhibit. Please refer to the Application & Contract for Exhibit Space.
- Where can we place company advertising/literature?
Company advertising literature/promotions must be confined to the exhibit booth. Additional space for literature, on an advertising kiosk, can be reserved for an additional fee.
- Will an attendee list be provided?
Attendee lists, including name, company and country will be available onsite at the meeting. This information is not provided prior to the meeting.
- Are children allowed in the exhibit hall?
No children under the age of 18 years will be allowed in the exhibit hall during set-up, show hours, or dismantling, due to liability issues.
- What is included in my booth rental fee?
Please refer to the specifics outlined on the Application & Contract for Exhibit Space for that educational offering. Carpeting will not be included for any educational offering (unless the hall is carpeted). Exhibitor Insurance is mandatory for each educational offering, and a copy of the policy or accord insurance form must be provided. For international exhibitors, a letter stating that the company has insurance is sufficient.
- How must notice of cancellation be delivered?
Cancellations must be made in writing. Specific dates and refund information are noted on the Application & Contract for Exhibit Space for each educational offering.
- When can I select my booth?
Booths are assigned on a first-paid, first-served basis. Each company is responsible for selecting its own booth space once DIA notifies it that it is time to make a selection.
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CSO DIRECTORY
- What is the CSO Directory?
The DIA CSO Directory compiles company descriptions and contact information from hundreds of contract service organizations, clinical research organizations, and similar companies that purchase listings. It is one of the most comprehensive and respected industry guides to companies that provide services for every phase of clinical trial and drug development processes.
An annual company listing costs $1300. Each listing consists of three sections: company name and contact information, narrative company description, and services the company offers. Each listing is hyperlinked from our online directory to your website and email contact addresses.
Each company listing appears in the online directory for one full year from the date it was posted. Our new automated directory system allows you to easily update your listing to reflect changes in your location, personnel, or services, throughout the year.
Once a year, usually in or around November, DIA downloads and compiles all online listings and publishes an annual hardcopy directory. We send this reference free of charge to more than 18,000 DIA members and other industry professionals who work in the discovery, development, evaluation, utilization, regulation, and marketing of pharmaceutical and related healthcare products.
- How can my company purchase a listing?
You can purchase and input your company listing online, directly through our website. Or you can download our 2010 CSO Directory Application [PDF] form, complete the application, and return it to DIA via mail or FAX to start the process.
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Purchase a new listing if your company was not included in our current CSO Directory, or has never been included in our Directory at all.
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Renew your listing if you wish to add an additional year to a current (active) listing, or to renew a CSO Directory listing that has since expired. If you renew a current (active) listing, your renewed listing will be active for an additional year from its original expiration date. If you renew a previous (expired) listing, your renewed listing will be active for one year from the date of your purchase.
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After you have purchased or renewed your listing, and have entered or updated all the required information, please review all three sections of your listing (Contact Information, Narrative Description and Service Areas) to make sure that your information is properly displayed.
- Do I have to be a DIA member for my company to be listed in the CSO Directory?
No, you do not have to be a DIA member to purchase a CSO Directory listing for your company.
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Membership & Communities
- How do I renew my DIA membership?
You can renew your membership in one of the following ways:
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Eligible members can click on the Renew Membership button to complete the renewal process.
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Any questions about renewing or to receive a pdf of the membership application, please email: membership@diahome.org
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Can my company join DIA?DIA is an individual membership association composed of over 18,000 members worldwide focused on improving drug development worldwide. Click here to become a member. Companies can find more information about working with DIA by clicking here.
- What is the DIA profile, and why should I fill it out?
DIA encourages all members to fill out their profile and then update it on a regular basis. DIA determines the depth and scope of programs, articles and information to offer members based on your profile information. Interest areas are of particular importance in identifying DIA's vaired offerings.
- How do I update my contact information?
1. Login to My DIA
2. From the My DIA screen, click the ‘Edit’ button in the middle of the page and make any necessary changes before clicking submit.
(For an email login reminder, click here: DIA Login Reminder)
Updating your information allows you to customize what you receive and ensures that you receive important DIA communications.
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I am not sure when my DIA membership expires. How can I find out?Login to My DIA and view your membership status.
Email membership@diahome.org if you have any questions about your membership expiration or renewing your membership.
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I recently applied for DIA membership. Why have I not received confirmation of my membership yet?
It will take anywhere from 3 to 10 working days to process a mailed or faxed membership application. If you purchased your membership online and did not receive an email confirmation within 24 hours, please email membership@diahome.org.
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Who are DIA members?DIA members are individuals who work in and around the pharmaceutical and healthcare fields. They are involved in all areas of discovery, development, approval/licensing, manufacturing, utilization, policy, and sales/marketing fields. Click here to become a member.
- How much are membership dues?
Membership is on a yearly basis, which means that your membership will end twelve full months after you join the association. Membership costs depend on region and member type. Click here to find out more information for your region and to become a member.
- Does DIA offer a student membership fee?
DIA offers student fees at 25% of the standard membership rate where possible. Student members do not receive print copies of the DIA publications. However, they do have access to these publications online. To be eligible for student membership, you must be a full-time student. DIA may require your school to verify your student status. Email membership@diahome.org for a student application.
- What is a Special Interest Area Community (SIAC)?
Special Interest Area Communities (SIACs) are an exclusive member benefit. Each community provides a discipline-specific, global community where members can share common experiences and knowledge and connect with others in their particular field. SIACs provide a forum for volunteers to network and exchange information and also assist DIA in identifying professional development needs in particular interest areas.
- How do I join a Special Interest Area Community?
View the full list of SIACs here. After choosing the SIAC(s) that most interest you, send an email to: SIAC@diahome.org.
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Resources
- How do I navigate and use the new website?
Here are a few tips to help you navigate the new website:
Go to Educational Offerings to search or register for an upcoming meeting, training course, webinar, or any educational offering.
Exhibits and Advertising provides information on how you can showcase your company to DIA customers, including advertising in DIA’s outstanding publications and exhibiting at our quality programs.
The Resources section includes many DIA member benefits including our membership directory, job bank, and CSO directory.
You will find that some sections are still under construction and will be finished over the next few months. We apologize for any inconvenience this may cause. Please call your regional DIA office if you cannot find something on our website or have questions.
- Will my current PIN and Password work in the new site?
The first time you login into the new website use your current PIN and Password: Enter your PIN in the User ID area and your Password in the Password area. You will then be prompted to change your current PIN to a new User ID that you create yourself. You will not have to change your password.
- What if I don’t know my current PIN (User ID) and Password?
The login page includes a link through which you can request your current login information. Complete this form and you will receive an email that includes your current PIN and Password. If you do not receive this email response within 24 hours, it may mean that we do not have your current email address in our system. Contact your regional DIA office to verify your email address and for additional assistance.
- Can I use my email address as my new User ID?
Yes
- I am not a DIA member. Do I need a User ID and Password?
Yes, members and nonmembers will need a User ID and Password to complete any online transactions. If you have a current User ID (PIN), you should use it the first time you login to the website. If you do not have a User ID, you will be asked to create one. You will also be asked to create a personal profile.
- I am not a DIA member. Why do I need to create a profile?
Creating a profile will help us serve you better in the future. Our new system can remember the details in your profile, making it easier for you to get the information and services you need the next time you use the website.
- My old DIA bookmarks do not work as well as other web pages address I had stored. What do I do?
Unfortunately, the new website uses completely different web pages and your old bookmarks will not work. You will need to create new bookmarks for pages you frequently visit within our new website.
- What do the “expand” buttons on the right panels mean?
If you are viewing specific details about an educational offering or other resource in the right panel, clicking the “expand” button will enlarge the panel and make it easier to view these details. Click the “collapse” button and the panel will return to its original size.
- I am clicking on the "View PDF" icons - why are they not displaying?
These PDFs are programmed to "pop up" and open in a new browser window. If these windows are not opening, you may have a "pop-up blocker" installed on your computer. Please disable this blocking software and try again.
- What can I find in the Resources section?
This section provides a catalog of the products and services that DIA offers to members and other customers. Click through the links in the left column of this section to learn more about that particular product or service.
- What if I need additional assistance?
If you need help with the Resources section of our website, please contact us in the US at dia@diahome.org or (215) 442-6100, or in Europe at diaeurope@diaeurope.org or +41.61.225.51.51. We will route your message to the appropriate responsible staff member and promptly get back to you to help resolve your issue.
- How do I sign up to receive DIA’s ePublications?
Only DIA members can receive the DIA Dispatch or DIA Global Regulatory Activity Digest. To opt in or out of receiving these regulatory ePublications, please log into "MyDIA" and indicate your preference under "Manage My Communications." These regulatory ePublications are provided as a benefit of your DIA membership. They are also available by searching through Find Publications.
- Do I have to be a DIA member to apply for an available internship?
No, you do not have to be a DIA member to apply for an internship made available on our website.
- How do I sign up to receive DIA’s print publications?
DIA members receive all DIA member print publications (the DIA Global Forum, the Drug Information Journal and our DIA CSO Directory) as a benefit of membership. Click here to become a member.
The DIA Global Forum and the Drug Information Journal are also archived and available to members in the “Find Publications” section of our website.
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DIA Career Center
GENERAL
- Who are my DIA Career Center key contacts?
Career Center login:
Jean Zane
(215) 442-6185 (direct)
Career Center technical support:
For telephone support, please call (888) 491-8833 (ext. 1902) or (410) 584-9275 (ext. 1902) Monday through Friday, 8:30AM EDT to 5:30PM EDT.
- How do job seekers access the DIA Career Center to search job postings, post their resume, and/or manage their DIA Career Center account?
If you are a previous DIA customer, your DIA User ID and password also give you access to the DIA Career Center. New customers will be able to create a new User ID and password to establish your new account.
You will find more detailed assistance for managing your DIA Career Center account in the FAQ for Job Seekers available on the DIA Career Center.
- What is the new DIA Career Center?
The DIA Job Bank has been transformed into a new, more powerful online DIA Career Center managed by our partner Boxwood Technologies. Boxwood Technologies has been the number one provider of online career centers for associations since 1998 and is the only online career center provider endorsed by the Center for Association Leadership and the American Society of Association Executives. The DIA Career Center also gives you access to job postings in the National Healthcare Career Network (NHCN), a growing network of over 60 top healthcare and professional organizations. You can also post your resume in the DIA Career Center for interested potential employers to review.
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JOB SEEKER HELP
- What benefits does the DIA Career Center offer job seekers?
The new DIA Career Center offers added functionality and visibility:
- Confidential resume posting
- Access to a network of national job boards
- Easy job application
- Sign up for eMail notifications when relevant jobs are posted
- Where is the DIA Career Center and how do job seekers get started?
Please click here to access the DIA Career Center.
Then click on "Find a Job: Job Seekers" to begin.
When you apply for a job, post your resume, or perform any other function associated with your account, you will be prompted to login with your DIA User ID and password. If you've forgotten or need help with your DIA customer login credentials, please use our convenient login reminder.
- Is there a fee to establish an account?
There is no charge to register an account.
- Why is there a red "X" next to the job I applied for?
When the job expires, according to a date pre-set by the employer, a red "X" appears next to the job title.
- Why do some job postings not display the hiring company’s name?
Some companies choose to list their ads confidentially. In these cases you will need to submit your application online and the employer will contact you with more information if they feel you are a good match for their job opening.
- For phone support, please call 1-888-491-8833, Monday through Friday, 8:30 am EDT to 5:30 PM EDT.
If you need help and would like to contact us via phone, please call 1-888-491-8833, Monday through Friday, 8:30 am EDT to 5:30 PM EDT.
- When I apply for a job, will I be able to choose which document/CV/resume I would like to attach?
Yes. Once applying for a job, you can choose to attach up to five (5) documents.
- I just accepted a great job offer and am no longer looking; can I remove my resume/CV from your service?
Congratulations! You can remove your CV/resume from your account; however, you may wish to keep it in the database in the event that you should need it again. You can edit the visibility of your profile to keep your information and all documents confidential. Click on Edit in the professional profile box on "My Account" page. Click on "Change Visibility" at the top right of your profile. Choose "Do not make my professional profile searchable". Be sure to hit the "Apply Changes" button! The status of your professional profile should read "Not Searchable" on your "My Account" page.
- How can I view my professional profile as an employer would see it?
In the 'My Professional Profile' box your 'My Account' page, click view, to view your professional profile as an employer sees it.
- Can I upload multiple resumes/CVs/documents to my account?
You can upload up to five documents into your account. When you submit an application, you can choose which documents you would like to attach.
- I have applied for a job or multiple jobs, but have not heard from one or more employers. Will my applications be acknowledged?
After your CV or resume has been e-mailed to a specific employer, it is their responsibility to contact you. Some employers contact every applicant, but many only contact applicants they are interested in interviewing. Please note that jobs remain open on the site until a strikethrough line appears through the job application, indicating its expiration.
- How can I tell if an application submitted successfully?
To view applications submitted, click “My Account” from the top navigation. After logging in, your account information will appear. Under "Applications", displayed will be any jobs you have applied for and the date that the application was submitted. When a job expires, according to a pre-established date set by the employer, a red "X" will appear next to the job application. Applications appear in your account for 90 days from the date of submission.
- What is a cookie?
A cookie is information that a web site writes on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) Typically, a cookie records your preferences when using a particular site. Using the web's Hypertext Transfer Protocol (HTTP), each request for a web page is independent of all other requests. For this reason, the web page server has no memory of what pages it has previously sent you, or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about you on your computer. You can view the cookies that have been stored on your hard disk. The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file.
- Do I have to type my cover letter into the boxes?
You may copy and paste a text version of your cover letter into the cover letter fields, make any edits, and then submit the online form.
- I want to contact the company directly; how can I acquire their telephone number?
Unless an employer lists their telephone number in their job posting, you will not be able to contact them. You can submit your application online, however, and include a cover letter. The employer can then contact any applicants that are a successful match for their position.
- I received an error message informing me that “cookies” are not enabled. What should I do?
Microsoft Internet Explorer 7.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. Choose to accept both First and Third Party Cookies then click “OK” to save your changes.
Microsoft Internet Explorer 6.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. To enable this functionality, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the “OK” button to save your changes.
Microsoft Internet Explorer 5.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Security” tab. Click the “Custom Level” button. To enable this functionality, in the “Reset Custom Settings” section, select “Medium” in the “Reset To” section, and then click the “Reset” button. Alternately, in the “Settings” section, scroll down to the “Cookies” section, and under “Allow per-session cookies (not stored)” and “Allow cookies that are stored on your computer”, select either “Prompt” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Enable” (which will read from or write a cookie without user interaction.) Click “OK” to close the “Security Settings” window, click “Yes” in the resulting warning box, and then click “OK” to save all changes. You can now close the “Internet Options” window.
- Can I make edits to a submitted application?
Once an application is submitted your information is immediately sent to the employer. Be sure to double check your information prior to submitting the application.
- What does "Professional Profile Visibility" mean?
You will have three options: 1) Make my professional profile and any documents I select searchable. 2) Make only my professional profile searchable and keep my contact information hidden. 3) Do not make my professional profile searchable.
- What happens when I upload my resume in my professional profile?
When you upload your resume the system parses the data into the respective fields in your professional profile account. This eliminates you having to manually type the information. Be sure to review your profile to ensure the data was parsed correctly.
- How do I stop job agent e-mails?
Log in and go to the "My Account" tab, then click “Create/Manage Job Agent.” From this area, you will be able to edit or delete your job agents.
- I have uploaded my CV/resume into my account, but the text is not wrapping. How will it appear when an employer views it?
The text does wrap automatically wherever a hard return was used in the original document you pasted, and will appear wrapped when an employer views it.
- Where do I attach my resume and any other documents?
Under the My Account tab click on "Edit Professional Profile". You will be presented with a screen to upload documents. You can attach up to five documents to your professional profile. When submitting a job application you can choose which documents you would like attached to the application.
- How do I update my contact information online?
Once logged into your account, click on edit in the "My Contact Information" box to make any changes.
- How do I login to my account?
You can login by clicking the My Account tab or link. On the login page, you will need your DIA User ID and Password. If you have forgottend your DIA User ID and/or Password, there will be a link on the page to the Login Reminder.
- My cookies are enabled, but I still receive an error. What should I do?
If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow: Check the date and time. If your date is incorrect by more than one day, your web browser will reject the cookie and the web server will interpret that your browser has cookies disabled. On the Microsoft Windows 9x / NT / 2000 family operating systems you must open the “Date/Time Property Sheet.” To do this, click the “Start Button”, then “Settings”, and then “Control Panel.” Locate and double click the “Date/Time” icon. Verify the date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time. Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies. Browser-reset utility. Contact a technical support representative for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.
- I receive an error when I attempt to upload documents. What should I do?
If you are encountering errors while attempting to upload documents, please contact customer support at 888-491-8833 for assistance.
- What is a Job Agent?
The job agent functionality allows you to receive daily updates of all the new jobs added that match your search criteria. To create a job agent, log in to your account, click “Create/Manage Job Agent” on the "My Account" tab. Enter your e-mail address, a description (title) of the search and the date you would like to stop receiving job agent e-mails. Select your search criteria, then click “Create Job Agent.”
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EMPLOYER HELP
- What benefits does the DIA Career Center offer employers?
The new DIA Career Center offers added functionality and visibility:
- Targeted access to the most qualified professionals who work in drug development and related industries
- Links to a network of national job boards
- Provides a larger pool of resumes from which to draw
- Relevant tracking statistics to see how effective your ad is
- Where is the DIA Career Center and how do employers get started?
Please click here to access the DIA Career Center.
Then click on "Find a Candidate: Employers" to begin.
When you purchase job postings, post your job, or perform any other function associated with your account, you will be prompted to login with your DIA User ID and password. If you've forgotten or need help with your DIA customer login credentials, please use our convenient login reminder.
- How do employers access the DIA Career Center to purchase job postings and manage their DIA Career Center account?
If you are a previous DIA customer, your DIA User ID and password also give you access to the DIA Career Center. New customers will be able to create a new User ID and password to establish your new account. You will find more detailed assistance for managing your DIA Career Center account in the FAQ for Employers available on the DIA Career Center.
- Is the site safe for me to enter my credit card information?
Yes, the site is secure. The credit card information is submitted through an encrypted server.
- How long does it take for my job posting to be seen on the website?
Ads appear online within 20-30 minutes of their completion unless approval is necessary. If ads require approval then they will appear once they are approved and released. If it has been more than 48 hours, call career center support at 888-491-8833.
- What credit cards does the site accept?
The site accepts Visa, MasterCard, and American Express.
- Why is my job posting marked “Pending”?
A job appears with pending status if you have previewed your job posting online, but have not submitted the posting or payment information. Click on the “Pending Jobs” link on the "My Account" tab to edit, preview and complete the posting process.
- How do I post a job while keeping the employer name and information confidential?
To create a confidential job posting, click “Edit Employer Profile” and enter “Confidential” in the “Employer Name” and "Employer Profile" fields and leave the "Homepage" field blank. Additionally, when you are posting the job, enter “Confidential” in the “Display Company As” field. Note that all applications are routed through the system so job seekers will not see your contact information unless you provide it in the text of the ad.
- Why was I able to access “My Account” without entering a login name or password?
The last time you used the system you did not logout. Your “cookies,” the internal memory on your computer, remembered your login name and password. For security purposes, you should always click the logout link in the upper menu bar of the “My Account” page before leaving the site.
- I work for an advertising agency and I am posting a job for my client. Whose information do I enter on the employer registration page?
When initially registering with the site, enter the advertising agency’s information, noting the “Employer Type” as “Ad Agency.” This will lead you through to another step in the registration process that will allow you to create clients on your account for the employer whose jobs you will be posting. After you have created a client, you will be able to associate it with job postings via the "Client Info" field on the job posting form.
- Can I use a co-worker’s login to post a job?
A company can share a single login, but you must receive the login directly from the user who registered. Note that you should specify the "Reply-to E-mail" with your e-mail address if you do not want the main user on the account to receive the applications.
- How can I renew an expired posting?
From the “My Account” tab, click the “Inactive Jobs” link. From here you can copy your expired job. To do so, select the copy icon on the line of the job you wish to copy. From here you can make any changes to the ad, preview it, and post the job immediately.
- Can I use HTML in my job posting?
You may use HTML in your job posting, but please note that our customer service does not offer HTML technical support.
- I posted a job, but I am still receiving the demo version of the resume database. What do I need to do now?
If you have recently purchased a package that includes resumes access but are still receiving the resume demo version, please click the logout button located near the top of the screen. Once you log in again your access will be enabled.
- Whom do I contact to obtain a W-9 (US tax) form?
Please fax a blank form to +1-410-584-7975. It will be completed and returned to you within one business day.
- How do I post my job in more than one state?
Select Nationwide in the state field for the job to appear no matter what state the job seeker searches by. If you do not select a specific state or Nationwide in the state field then the job will not appear if the search is based on the state.
- How can I obtain a copy of the job posting?
To view a previously run job posting, login to your account, then click on the “Inactive Jobs” link from the “My Account” tab. Then click on the job title to copy or print your previously run job posting.
- How do I know if your site is appropriate for the job I want to post?
You may want to read ads posted online, as well as read about the association directly. Likewise, you may register and search a demo version of the resume database at no charge before posting your ads online.
- How can I edit a current job posting?
From the “My Account” tab, click the “Active Jobs” link. Click the edit icon (which looks like a pencil) on the same line as the job you wish to edit. Once the changes have been made, click “Preview Job” at the bottom of the form. If satisfied with the changes, you can then click “Post Job Now” to complete the posting process.
- How do I login to my account?
You can login by clicking on the My Account tab or link. On the login page, you will need your DIA User ID and Password. If you have forgotten your DIA User ID and/or Password, there will be a link on the page to the Login Reminder.
- For Phone Support, please call 1-888-491-8833 ext. 1902, Monday through Friday, 8:30 am EDT to 5:30 PM EDT.
If you need help and would like to contact us via phone, please call 1-888-491-8833 ext. 1902, Monday through Friday, 8:30 am EDT to 5:30 PM EDT.
- What should I do if the account's contact person and the person to receive resumes are different?
When completing the employer registration, enter the information for the person who will be managing the account. If resumes/applications should be sent to a different e-mail address, you may enter this address on the job posting form in the “Reply To E-mail” field.
- I received an error message informing me that “cookies” are not enabled. What should I do?
Microsoft Internet Explorer 7.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. Choose to accept both First and Third Party Cookies then click “OK” to save your changes.
Microsoft Internet Explorer 6.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Privacy” tab. Click the “Advanced” button. To enable this functionality, move the settings bar on the left to the bottom. The description box on the right will read, “Accept All Cookies.” Click the “OK” button to save your changes.
Microsoft Internet Explorer 5.x: Open your browser. From the program menu, select “Tools” and then “Internet Options.” Click the “Security” tab. Click the “Custom Level” button. To enable this functionality, in the “Reset Custom Settings” section, select “Medium” in the “Reset To” section, and then click the “Reset” button. Alternately, in the “Settings” section, scroll down to the “Cookies” section, and under “Allow per-session cookies (not stored)” and “Allow cookies that are stored on your computer”, select either “Prompt” (which will present you with a dialog box every time a cookie is read from or written to your hard drive) or “Enable” (which will read from or write a cookie without user interaction.) Click “OK” to close the “Security Settings” window, click “Yes” in the resulting warning box, and then click “OK” to save all changes. You can now close the “Internet Options” window.
- My cookies are enabled, but I still receive an error. What should I do?
If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow: Check the date and time. If your date is incorrect by more than one day, your web browser will reject the cookie and the web server will interpret that your browser has cookies disabled. On the Microsoft Windows 9x / NT / 2000 family operating systems you must open the “Date/Time Property Sheet.” To do this, click the “Start Button”, then “Settings”, and then “Control Panel.” Locate and double click the “Date/Time” icon. Verify the date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time. Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies. Browser-reset utility. Contact a technical support representative for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.
- What if my company requires applicants to apply online on our website and I do not want to include an e-mail in the “Reply to” field?
Some sites require that an e-mail address be provided on the job posting form. On these sites, we encourage you to specifically state in the text of your job posting how applications will be accepted. For example, you may wish to enter “ONLY APPLICATIONS SUBMITTED AT [your web address] WILL BE ACCEPTED” to discourage applicants from submitting their applications incorrectly.
- What products do you offer and how much do they cost?
Please click on the Products and Rates tab.
- Is there a limit to the length of the job posting?
There is usually no limit to the length of the posting, but please view the rates page for more information for all applicable charges.
- What should I do if I am receiving applications to an ad and shouldn't be?
You can edit the ad through your account. Change the reply to email field (near the bottom of the posting form) so that the field contains the email address of the person who should be receiving applications. This will cause all future applications to go to that person.
- How can I obtain a receipt?
A receipt is e-mailed immediately to the billing contact when a credit card payment is processed. You may also print or email a copy of the receipt from the confirmation page that is displayed when you complete a posting.
- Why was my credit card payment declined?
If your credit card payment was declined, we suggest contacting the card's issuer for more information. Our system only provides information stating that the card was declined, we don't receive any details about why specifically it did not go through.
- I can only see an abbreviated version of the professional profile. How do I view the entire profile?
If your professional profile access is enabled, move your cursor over the person who's profile you wish to view and click. The complete professional profile will be displayed in a separate window. In order to be able to use the professional profile database, you must have purchased a package that includes resume access.
- How can I edit my employer profile?
From the “My Account” tab, click “Edit Employer Profile.” Make any changes, then click the “Save & Continue” button located at the bottom of the form. Once the changes are made and submitted, they will appear online within 24 hours.
- I am searching for my job posting online and it does not appear.
Please note that you must search using the exact criteria that you entered on the job posting form. For example, to search using the job category menu, you must have specified your category on the job posting form. If you believe all criteria matches, please contact customer service for further assistance.
- How can I renew a posting that is about to expire?
There is no way to actually renew the current job; however, you can copy it to keep it running. From the “My Account” page, click the “Active Jobs” link, then select the copy icon on the line of the job you wish to copy. From here you can make any changes to the ad, preview it, and post the job immediately.
- Where can I change the web address for my company?
To update the web address, log into your employer account and click on “Edit Company Profile" on the "My Account" tab. The web address field will appear on all job postings, but may also be left blank.
- How can I use the professional profile/resume search?
Once you have purchased a package with resume access, click on the “Search Profiles” tab. After you have entered the search criteria, a list of qualified candidates will display. From this list, click on the highlighted line to view a person's professional profile and attachments.
- I received a match to my resume agent, but when I click on the link I receive an authorization error. How can I view the resume?
The jobseeker removed his/herself from the resume database since the search was run. Unfortunately, their information is no longer accessible.
- What are Professional Profile search agents?
Our key word searching technology allows you to quickly narrow your search to find the candidates you need. To help you continue to identify candidates, you have the ability to create an unlimited number of profile search agents based on criteria you establish. Matching professional profiles are emailed directly to you each day. On your “My Account” page, click on the search profiles tab. You can then enter your search criteria. To receive the e-mails, be sure to check the box beside “Automatically email me results from this search daily."
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